Enveloc Business Support

Business Support

Frequent Support Requests

• Installation Assistance for Enveloc Pro
• Installation Assistance for Enveloc LocalRemote
• How to Select What to Backup
• How to Start a Manual Backup
• How to Restore Files
• How to Transmit Logs
• FAQs
• Contact Enveloc Support

Remote Assistance

We can help solve problems by remotely connecting to your desktop with your permission. If requested by technical support, click on the specified link below and follow the directions. Once the remote access has ended, the access software will be automatically removed from your machine.

• Support 1
• Support 2
• Support 3
• Support 4
• Support 5

Restoration files on media

If restoration files needed by a client are more than 1 or 2 GB in size, Enveloc will  provide them on external media for the following fees:

If the files fit on an 8GB flash drive, the charge will be $50 in advance, refundable on return of the drive within 15 days of receipt.

If the files are larger than that, a USB external hard drive will be used with a total of $100 charged in advance, refundable on return of the drive within 15 days of receipt.

Enveloc will ship the drive via FedEx Overnight Standard (if available) with expedited service available for additional fees.

Drives must be returned intact within 15 days of receipt using insured and trackable carriers (FedEx, UPS, etc) in order to be refunded.

Can't Find It?

If these links don't help or you don't see an answer here, use this contact form to send us your questions.