Your computer does not listen for a call from us - it calls us. No one can hack into your computer if it is using the Direct Connection method. If your entire network is connected to the Internet, we strongly recommend that you acquire firewall software or hardware to prevent the possibility of hacking.

All of the information we receive is compressed. During compression, any virus in your backup loses its identity and is inoperable. Of course, if you restore it to your computer, the decompressed virus regains its identity and can run. We strongly recommend good Anti-Virus software regularly updated with current signature lists.