Frequently Asked Questions > Enveloc Remote Backup

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Setup & Configuration, Features

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Setup & Configuration, Features

My backups aren't working! What should I do?

Setup & Configuration, Features

When I install Enveloc Remote Backup, the program wants credit card information...

Accounts & Billing, Setup & Configuration

How is my monthly fee calculated?

Accounts & Billing

How do I recover lost folders/files/documents/email?

Restoring Data

I have removed/replaced/added a computer. Now what?

Accounts & Billing

Most Popular

What files/folders should I back up? Which files are never backed up?

What is an Initial Backup to Disk and when should I perform one?

If I change my backup selections, are they deleted at Enveloc?

More Questions

Why is my backup taking so long to finish?
How many drives can I back up?
Can I back up drives by their UNC path?
Can I change my backup time?
Can I lock my computer?
Can I keep a copy of my backups in my office?
How do I make sure my backups are created successfully?

Most Popular

How safe is AES-256 encryption?

What is an Encryption Key? Why do I need one and what if I lose mine?

More Questions

Can anyone read my backups?
What information is not encrypted?
What about hackers & viruses?

Most Popular

What is an Encryption Key? Why do I need one and what if I lose mine?

How do I recover lost folders/files/documents/email?

How do I restore a system/drive image?

Does Enveloc allow me to retrieve my backed up files from a different computer?

More Questions

How long do you keep each file?
How can I restore significant amounts of data quickly?

Most Popular

When I install Enveloc Remote Backup, the program wants credit card information...

How is my monthly fee calculated?

More Questions

Does Enveloc offer quantity discounts?
I have removed/replaced/added a computer. Now what?

Most Popular

Can my backups be saved as a permanent archive?

Can I keep a copy of my backups in my office?

More Questions

Will your software affect my computer's performance?
How long do you keep each file?
Can I back up drives by their UNC path?
Can you back up open or locked files?
Can I back up data with long file or path names?

Setup & Configuration

What files/folders should I back up? Which files are never backed up?
How many drives can I back up?
Can I back up drives by their UNC path?
Can I change my backup time?
Can I lock my computer?
Can I keep a copy of my backups in my office?
If I change my backup selections, are they deleted at Enveloc?
How do I make sure my backups are created successfully?
What is an Initial Backup to Disk and when should I perform one?
Why is my backup taking so long to finish?

Security

Can anyone read my backups?
How safe is AES-256 encryption?
What information is not encrypted?
What is an Encryption Key? Why do I need one and what if I lose mine?
What about hackers & viruses?

Restoring Data

How do I recover lost folders/files/documents/email?
How do I restore a system/drive image?
How long do you keep each file?
Does Enveloc allow me to retrieve my backed up files from a different computer?
How can I restore significant amounts of data quickly?
What is an Encryption Key? Why do I need one and what if I lose mine?

Accounts & Billing

Does Enveloc offer quantity discounts?
When I install Enveloc Remote Backup, the program wants credit card information...
How is my monthly fee calculated?
I have removed/replaced/added a computer. Now what?

Features

Will your software affect my computer's performance?
How long do you keep each file?
Can my backups be saved as a permanent archive?
Can I back up drives by their UNC path?
Can you back up open or locked files?
Can I back up data with long file or path names?
Can I keep a copy of my backups in my office?