Secure Online Backup with unparalleled support

“Please tell the boss of Enveloc he has great people for tech support. I have spoken with Josh and Ross…”

This is typical of the unsolicited messages we get. So how do we achieve great technical support? Here is what we do or strive to do:

1. Always have the phone answered by a human being, not a machine. This has been our practice for the past 16 years and we’re not going to change it.
2. Train the tech guys. As talented and educated as they are, they still need to understand the nuances of our product. We run on every Windows operating system, so they need to understand the quirks and differences in those. Our wide variety of clients use every kind of Anti-Virus and Firewall imaginable, and sometimes these products have a bearing on how ours works. So the tech guys need to be aware and know the answers in advance so you, the client, don’t have to discover them for yourself.
3. Keep enough tech support available so there is rarely any wait time. Most clients are as busy or busier than we are, and keeping you waiting does not engender a warm and fuzzy feeling. Sometimes a wait is unavoidable, but we do the best we can. If necessary, the boss will handle tech calls, too.
4. Establish simple and effective procedures and stick to them. There is a method behind our madness, and we have discovered over the years that following procedures makes for efficient support.
5. Don’t ever give up. Sometimes a problem arises that seems to be unsolvable. Sharing it with another set of eyes or thinking creatively often brings the solution into focus.

Try us and see if you agree that Enveloc Remote Backup not only gets the job done, but when you need great technical support, we deliver.

Hurricane Season Approaches

May 21st, 2012 | Posted by wwo in Disaster Recovery - (0 Comments)

Each year, Gulf and East Coast residents flinch a little when June 1 approaches. The beginning of the Atlantic Tropical Cyclone Season (the official name for hurricane season in the eastern United States) brings memories of Ivan and Katrina, and for us older folks, Frederick and Betsy and Camille. These storms killed people. They also did a world of damage, especially for those living or working close to the water.

When Camille destroyed Pass Christian, Mississippi, in August, 1969, there weren’t many computers in use along the coast. I was on the scene three days after the storm and the devastation was incredible. Along US 98, which is mostly in sight of the beach as it runs from Mobile to New Orleans, entire buildings were nothing but a pile of rubble. Bare foundation slabs sat side by side with no other evidence that homes had ever been there.Public Use Image

Thirty-six years later, the damage from Katrina in August, 2005 was similar but more widespread. When Katrina hit, however, most businesses were using computers and many lost their data. Those that stored backup tapes in bank safe deposit boxes sadly discovered their backup tapes were waterlogged or washed out to sea. Many had no backup and even though they had insurance to rebuild their business, they could not recover their business data.

Last year it became painfully obvious that northern and inland areas are also subject to severe flooding as Hurricane Irene blew up the east coast and inland to eastern Canada. New England suffered significant damage from this storm, mainly from flooding rivers and creeks.

Don’t take a chance on high winds, high water, or other consequences of hurricanes destroying your business data. Download Enveloc Remote Backup and see how effective and economical a business data backup system can be.

By the way, the names for Atlantic hurricanes for 2012 are:
Alberto (already a named storm), Beryl, Chris, Debby, Ernesto, Florence, Gordon, Helene, Isaac, Joyce, Kirk, Leslie, Michael, Nadine, Oscar, Patty, Rafael, Sandy, Tony, Valerie, William