Secure Online Backup with unparalleled support
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 You  can be confident in your  backups with Enveloc.  We have restored data backups since 1996, through such storms as Opal, George, Ike, Ivan, Katrina, and Wilma.  We will be safeguarding client data through Irma and the others as well.

 

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https://weather.com/storms/hurricane/news/hurricane-irma-united-states-hurricane-warning-puerto-rico-leeward-islands-0

Many ask, “How do I know my backup is current?”  Simple – open Enveloc, click Logs/Backup Logs and full details of all backups are visible.  Click Backup/Regular Backup Now and data will be backed up to the present moment.

Others ask, “How do I know I can restore my data?”  Just as easy.  Click Restore/Request Files and click OK until the file list is displayed in a treeview.  Select a file or group of files and let them be retrieved from the server.  Be sure to specify an alternate path under “Destination Drive,” for example, “C:\temp” to avoid overwriting current data.

If anyone needs assistance or has other questions stand ready to assist, 24/7/365, storm or no storm.  With prayers and best wishes for safety if you’re in the path of a hurricane.

Click here for support

techsupport

Yet Another Victim of Ransomware!

February 20th, 2017 | Posted by enveloc in Uncategorized - (0 Comments)

Today we received a call from yet another victim of Ransomware,   This long-time client is in Louisiana in the Energy field, and we are now preparing to provide a full recovery set of their critical data, which has been stored safely on our duplicate server systems in Alabama and California.  Their call makes about 131 such calls in recent months.  A secure backup is the ONLY certain protection against Ransomware.  We at Enveloc have made our system even more secure by introducing our DiskAppear technology, as described in our post from last week “Remote Backup Version 10 New Features“.

Nevercompromise

 

Why settle for consumer-grade backup software masquerading as a business class system when you could have the real thing?  Call Enveloc at 1-251-476-8258 for more information.

 

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Remote Backup Version 10 New Features   February, 2017    


                               

Enveloc is proud to announce release of its much-anticipated Version 10.  An innovator since 1996, Enveloc now offers enhanced security and protection against malware, especially the pernicious Ransomware which has become epidemic in our country.

DiskAppear  The Enveloc DiskAppear feature is designed to make locally USB attached external drives invisible to viruses and Trojans, especially Ransomware.  Please see the attached DiskAppear guide.

Google Drive  Enveloc can back up Google Drive documents.  Best practice is to use the Archive Bit option on Main Settings.  You may include Google Drive documents and folders in your regular backup selection, or configure a WireBack.  Wirebacks may also be set for “New and Changed Files Only” if you wish to WireBack the Google Drive incrementally.

No Windows Folders  By default, Enveloc will stop analyzing files or folders in the Windows operating system folder.  Virtually no programs save data in the \Windows folder.  If your system is one that does, the setting may be overridden with the following command in \enveloc\config.txt:

<IncludeWindowsFolderinBackup=Y>

No AppData Folders   Enveloc will no longer include the AppData folder by default in new installations.  Firefox and Thunderbird email users need to select the appropriate folder for their favorites and email messages, respectively.

 The new release is available for manual download and will create a new installation or update any previous version.  Automatic update for existing installations will be enabled in approximately ten days.

 

Technical Documents

 

 

Nevercompromise

 

Many backup systems are useless against Crypto Malware because the backups are really just synchronizations (in which case the backups become copies of cryptolocked files) or the backups reside on the protected machine (and become cryptolocked directly) or are on the network automatically accessible by the protected machiEnveloc's Outlook Agent - Brick level backup and restore.ne (and become cryptolocked as the malware travels through the network).

Enveloc uses an out-of-channel system for storage and retrieval of backed up data.  Anything stored on Enveloc’s remote servers is thus completely protected from Cryptolocker attacks on our clients’ machines.

20th year in business!

July 8th, 2016 | Posted by enveloc in Uncategorized - (0 Comments)

Enveloc Celebrates 20 Years of Remote Backup!

 

        20 years ago this week Enveloc started its Remote Backup system with its first customer “Norman,” whose Windows 95 computer installed Enveloc software on July 14th, 1996. It is surprising to say now with the 4 terabyte hard drives, 16 gigs of memory and 100 megabit per second internet speeds of today, that our process was to send a technician  to the site to backup the initial seed to a 20 megabytes portable tape drive. Once we completed that initial seed we used our proprietary software in conjunction with high speed 14.4 baud rate modems. Yes we were “High-Tech” or at least for those days we were… Soon we were writing the initial seed to a CD, and then directly over the internet or to a USB hard drive.

       Fast forward 20 years and the world of technology has changed but Enveloc still follows its same model. We strive to over-service each and every client. We still promise and deliver that you will always get a support person on the phone. We also still strive to provide the security, dependability and recoverability for which Enveloc is known.

       Why? because we want each and every “Norman” to be happy and trust in Enveloc with their valuable and irreplaceable data. And yes, Norman of 20 years ago is still our client!

 

 

 

 

 

 

 

 

 

www.enveloc.com

   877.368.3562 

Enveloc’s 20 years experience teaches us…

   Enveloc celebrates 20 years of continuous remote backup this month. In those twenty years, we at Enveloc have learned to resolve many critical backup issues. They range from the most common reason for data loss – user error – to virus infiltration, lightning strikes, theft, windstorms, and more recently, ransomware. Enveloc has striven to be at the forefront in protecting our users against malware. Our solution completely separates the computer from the backup data so that if a virus attacks your computer your backup data is not affected even if the computer is totally compromised. Unlike other cloud backup systems, which are often simply synched copies, Enveloc provides a year or more of recovery over multiple versions.

In her article below, Leslie (not affiliated with Enveloc) expands on the reasons for data loss and further explains the importance of a cloud based backup.

6 Reasons Why Offsite Backup in the Cloud is 100% Critical to Save Your Business

July 27, 2015/0 Comments/in Blog /by leslie

Many times, businesses suffer not only the financial devastations caused by data loss, but they suffer the loss of client confidence. Both are equally devastating and determine whether a business can survive.The industries that typically suffer the most frequent and expensive breaches are healthcare, financial, pharmaceuticals, transportation and communications. More than one-third of attacks are on businesses with fewer than 250 employees.There’s a lot at risk when a business fails to implement a successful and thorough off-site data backup plan. Some companies never recover from the blow.

After a major data loss, only 6% of those businesses will survive, studies show. A whopping 51% go out of business within two years, while a sober 43% are gone immediately. We all know that off-site data backup is something we should be doing. But, it’s not something that we all do. Cloud backup services are an insurance policy to protect your data from any number of data loss threats. It gives you peace of mind.

Consider the following data loss situations. They are all too common and could send your business down the drain if an off-site backup solution is not in place.

1. Deleting files: Updating files or deleting them are common activities. We often lose data simply because we don’t have proper work-flow procedures and backup strategies. More efficient procedures for saving work and making backups regularly will definitely save time.

2. Viruses & malware: New viruses attack computers every day. Damages greatly differ, but most viruses affect operational systems and damage stored data. Making regular backups of your data and storing the data safely off-site allows you to access it after severe virus attacks.

3. Mechanical damages: Computer hardware is a fragile part of business networks. There are ways to recover data, but this service can be costly. There’s no guarantee you can totally recover your important data. Regular off-site backups help in case of hardware troubles and keeps the latest version of your data in safe storage.

4. Power failures: Power failures affect operation systems and computer hardware. Suddenly shutting your computer or business systems down without proper procedures causes problems. This leads to a chain reaction, and your data is gone. Offsite data backups makes you feel better and more secure, keeping data in a safe place where you can recover it.

5. Computer theft: It’s a tragedy to lose both your computer and data at the same time. While traveling, you may leave your laptop unattended, lose it in an airport, conference center, coffee shop or any other crowded place. New computers cost money, but the data lost is even more expensive. If you use a proper off-site data backup strategy, you can recover your data even after your computer is long gone.

6. Fire & explosions: Explosions rarely happen, but fire mostly likely destroys both your computer and data. Fire is also dangerous when backups are stored in the same location. The safest practice against fire is to make regular backups and keep them in the cloud.

In all these cases, another factor to consider is the cost of data recovery. The cost of professional recovery can be considerably more than maintaining an off-site backup. The best data recovery case is one that uses a reliable, off-site backup solution.

It’s the last stop to preventing complete business failure.

Connect With Us

Enveloc, Inc.

(251) 476-8258

info@enveloc.com

www.enveloc.com

 

     

Enveloc, Inc.

USA Technology and Research Park   775 N. University Blvd., Suite 110     Mobile, Alabama 36608

(p) 877.368.3562     (f) 516.704.2131   info@enveloc.com     www.enveloc.com

 

 

Keeping Up To Date

December 20th, 2012 | Posted by rossjaburg in Uncategorized - (0 Comments)

For computer security, keeping your Windows operating system software up-to-date is a must. No operating system is perfect, and hackers are constantly discovering security holes or devising new attacks. As the bad guys discover weaknesses, Microsoft engineers fix the security gaps or create barriers to stop them. These fixes are provided in the form of patches or replacements for system applications or application libraries (for example, .exe or .dll files).

Microsoft has made implementing these fixes very easy for Windows users with their automatic update system. On your Windows 7 or Windows Server 2008 or later machine, click the Start icon and type “Windows Update.” On the left you’ll see, among other things, “Change Settings.” You’ll see several options you can customize to suit your particular needs. A lot of people choose “Download updates but let me choose whether to install them” so that they can choose to run the installation process at a convenient time. Whatever you choose, be sure that something happens automatically so that at least you know updates are available.

In addition to Security Updates, there routine updates to fix bugs or improve software performance. Microsoft will rate each update as “Important,” “Recommended,” or “Optional,” and will note if an update is a “Security” update and if so whether the severity is “Critical,” “Important,” “Moderate,” or “Low.”

Sometimes updates can be applied without rebooting the computer but sometimes a reboot is necessary. Whatever the situation, do not fail to update promptly, especially for Critical Security updates, because your data and your computer could be at risk.

For more information about Microsoft’s Windows Update System: http://windows.microsoft.com/en-US/windows7/Understanding-Windows-automatic-updating

 

A lot of people ask whether they should have multiple backup systems, and we usually answer yes. But care should be taken in configuring each backup system, so that there are no conflicts, or worse yet, surprises at restore time.

Since the days of DOS, the Microsoft operating systems have included a file attribute known as the “archive bit.” The archive bit is there for the specific purpose of noting whether a file has been backed up since the it was last changed. When the file is created or modified in any way, the archive bit is set “on.” When a backup system has backed up the file, the backup system may set the archive bit “off.” When there is only one backup system, this strategy is extremely effective. The backup system can rely on the status of the archive bit to determine whether any given file needs to be considered for backup.

However, imagine what happens with two backup systems, where each relies on the archive bit. A file is changed at 10:00am and the first backup runs at 6:00pm. The first backup notes the file has changed, backs it up, and sets the archive bit “off.” Then the second backup runs at 3:00am and skips every file changed before 6:00pm! Therefore one backup system will have backed up some of the changed files, and the other backup system will have backed up others. Neither will have a complete set, so really, both are less than useful.

With many backup systems, including Enveloc’s, there are ways to set it up so the archive bit status is not changed, or not considered. “Copy” mode creates a backup of every file but does not change the archive bit, so that the other system can consider just new or changed files. Or, instead of using the archive bit, with Enveloc you can backup based on the “Modified Date.” Or, you can use Disk Imaging as part of your backup strategy, keeping a complete copy not only of every file, but of the entire disk.

Making multiple backups can provide a deeper level of data security, but be sure you do it right. Call us at 877-368-3562 if you need help or ideas on how to make a reliable configuration.

“Please tell the boss of Enveloc he has great people for tech support. I have spoken with Josh and Ross…”

This is typical of the unsolicited messages we get. So how do we achieve great technical support? Here is what we do or strive to do:

1. Always have the phone answered by a human being, not a machine. This has been our practice for the past 16 years and we’re not going to change it.
2. Train the tech guys. As talented and educated as they are, they still need to understand the nuances of our product. We run on every Windows operating system, so they need to understand the quirks and differences in those. Our wide variety of clients use every kind of Anti-Virus and Firewall imaginable, and sometimes these products have a bearing on how ours works. So the tech guys need to be aware and know the answers in advance so you, the client, don’t have to discover them for yourself.
3. Keep enough tech support available so there is rarely any wait time. Most clients are as busy or busier than we are, and keeping you waiting does not engender a warm and fuzzy feeling. Sometimes a wait is unavoidable, but we do the best we can. If necessary, the boss will handle tech calls, too.
4. Establish simple and effective procedures and stick to them. There is a method behind our madness, and we have discovered over the years that following procedures makes for efficient support.
5. Don’t ever give up. Sometimes a problem arises that seems to be unsolvable. Sharing it with another set of eyes or thinking creatively often brings the solution into focus.

Try us and see if you agree that Enveloc Remote Backup not only gets the job done, but when you need great technical support, we deliver.

When was the last time you called any company’s Technical Support line and were not extremely nervous that:

• You’d have to wade through a dozen or more voice menu options
• You’d have to listen to advertisements or music on hold for 10 or 20 minutes
• You’d finally get connected to a script-reading monkey who didn’t know a bit from a byte

Sound familiar?

It is aggravating. Modern technology is supposed to make life easier, not more complex. No machine works perfectly forever so problems or questions will always pop up at some point, and that is precisely the moment you don’t need any further frustration.

Being in the on-line backup business, we are particularly sensitive to the fact that often when people call, they are in a serious bind because they have accidently erased a file, or their disc has crashed, or some other calamity has destroyed important data. They don’t need additional hassle.

Although we make it easy to restore data through our software, we also know that even technically proficient people sometimes encounter situations they do not understand, and need someone with experience to guide them through it.

Therefore at Enveloc, the phone is always answered by a human being and that one of our US based trained technicians are available, on average, within 30 seconds. This has been our practice for the past 16 years.

So when we say to call if you need assistance, we mean we are truly standing by to provide it.

Competent, helpful support should be ready when you are- in minutes, not days.

Competent, helpful support should be ready when you are- in minutes, not days.